¶ INTRODUCTION
¶ What is the portal?
The Portal is a web-based system that was created so that Intensive Residential Treatment (IRT) staff, the evaluation team, and Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) Office of Addictive Diseases (OAD) have one shared platform to track and visualize program data. IRT program staff will use the Portal to enter data on all individuals referred, waitlisted, and/or admitted into the program.
¶ Purpose of the portal
The portal has two main purposes.
Client record-keeping and case management support
Staff maintain accurate records of individuals referred, individuals admitted into and participating in the program, and individuals who discharge or transition back into the community after completing the program. Additional features such as ‘report an incident’ are built into the portal to communicate necessary information to DBHDD’s program manager.
Real-time data access and utilization
Different individuals have different information needs. The portal ensures all approved individuals (approved IRT staff, contracted evaluation partners, and DBHDD’s IRT program manager) have access to reliable and accurate data that serves their information needs.
IRT staff access real-time data analytics through a dashboard built for their IRT site. Dashboards allow staff to select any date range and include metrics such as: # of new admissions, clients served, and distribution of referral sources. Additional features such as the resident profile will enable staff to customize and view a report for an individual resident in the program that includes relevant data points selected by staff.
DBHDD’s IRT program manager has access to each site’s dashboard and an all-site dashboard customized for their standard and identified information needs.
Evaluation partners at Georgia State University have access to the dashboards for each site, the aggregate all-site dashboard, and all program data to produce reports and respond to data requests. The evaluation team also works with the university’s IT vendor to integrate new data into the dashboard feature as relevant.
¶ Portal guide objectives
The IRT Portal User Guide was created with the following objectives in mind:
Describe how the Portal is organized and how to navigate it
Describe the data entry tasks staff complete on an ongoing basis
Describe the features of the Portal that allow staff to monitor client goals and outcomes
Describe how to access and start using the Portal
Describe and demonstrate how to perform data entry tasks
Describe and demonstrate how to use the portal to monitor client goals and outcomes
Describe how often data should be entered and updated in the Portal
¶ GETTING STARTED
If you know your job will require you to access the Portal, your first step is to request a new user account. In this section the guide will walk you through requesting a new user account, activating your account, and logging in to the portal.
Once you have access to the portal, we invite you to read through the entirety of the Guide while you have the portal open in a separate window. As you read through the Guide, scroll through the various tabs and sections of the Portal as they are described. This will allow you to familiarize yourself with how the Portal looks and operates. When you begin to enter data, you can reference this guide to navigate the data entry process.
¶ Accounts
¶ How to Request a New User Account
To request a new account, go to https://rsaccounts.rs.gsu.edu and fill out the Account Request form with your information.
In the "Company" field, enter the name of your IRT site.
In the “System(s) Requesting Access To”, check the box next to "IRT Portal”.
In the GSU PI Name field, click on the field and in the pop-up search for "Kristal Davidson".
Under "Search Results", select the "Kristal Davidson":
Select submit.
¶ How to Activate Your Account
Once your request for a portal account has been approved, you will receive an email from noreply@gsu.edu with the subject line "Account Created". This email will include your temporary password. To activate your account, you'll need to update the Temporary Password sent to you.
Click the "click here" link in the email to get redirected to the Account Management system (https://rsaccounts.rs.gsu.edu/login).
With the Username and Temporary Password provided in the email, login to the Account Management system.
Under the "Update Temporary Password" section, enter your new password then confirm the new password.
Note: Save the new password somewhere safe (like a password manager app).
You'll receive an email notification that your account has been successfully activated. You can now sign into the IRT Portal with your Username and new Password.
Note: Add the IRT Portal link to your favorites or bookmark it for continued easy access.
¶ How to Log-In
Go to the IRT portal here and log in with your username and password.
Don't have an account yet? Request one: How to Request a New User Account.
¶ ORIENTATION TO THE PORTAL
This section will take you through the features of the portal and where they can be found in the portal. It suggested that all new portal users go through this section with the online portal open to orient to the various section of the portal and the many data fields within each section.
¶ Navigation toolbar
At the top of the webpage, you will see a green toolbar. This toolbar displays your IRT site (e.g., Westcare Guidance Center) and the following buttons: Report an Incident, Home, Dashboard, Help, a magnifying glass, and your user account as Hello – Name.
¶ Report an Incident
Use the Report an Incident feature immediately whenever something unusual occurs at your IRT site or with one of your site clients. As requested by DBHDD, always err on the side of caution. If an incident has occurred that Kristal may need to know about, use this button to enter the details of the incident (e.g., Date of Incident, Incident Description, and all clients involved) and select submit. If you are unsure, contact Kristal Davidson at kristal.davidson@dbhdd.ga.gov.
¶ Home page
When you log into the portal you are directed to the main home page. You can click on the Home Page at the top of the webpage from anywhere in the portal and be navigated back to this page. The home page is your starting place for data entry. See below for more details.
¶ Home page- data entry
The home page is where you will add a new record and begin data entry or update information for existing records. The home page displays multiple tabs: Referred, Admitted, Waitlisted, Discharged, and All Clients. You can also access the calendar from this toolbar. These tabs will display client records once data is entered.
For example, if an individual was referred and was not admitted into the program, they will be on the Referred tab. If an individual was admitted and is still a resident at your site, they will display in the Admitted tab. The All Clients tab displays anyone with a record in the portal regardless of their status (referred, admitted, waitlisted, or discharged).
Upon selecting the tabs, you will be shown a list of clients corresponding to each tab with descriptive information.
- Referred/ Waitlisted: ID (Unique number, auto-generated by the portal), Client ID, Name, Status, Referral Source, Date Received, Last Updated
- Admitted: ID, Client ID, Name, Status, Date of Admission, Last Updated
- Discharged: ID, Client ID, Name, Status, Date of Discharge, Reason for Discharge, last Updated
- All Clients: ID, Client ID, Name, Status, Last Updated
To search for a record within one of the tabs, use the search bar on this page.
¶ Dashboard
***The dashboards are under construction. Please stay tuned.***
On the dashboard page you will find charts and graphs displaying metrics such as clients served (i.e. number of clients served and referral sources, client demographics like age, identities, gender), client participation (i.e. number of admitted/discharged clients, reasons for discharge, etc.) and URICA assessments administered as well as URICA readiness scores among clients. Additional features will be built, such as client profiles that allow you to customize and view data for specific individuals.
The dashboards are built as interactive online tools. However, you can also download these charts and tables as needed.
¶ Help
The help tab is where you find resources and support. This is where you will be able to submit a ticket for technical support and access how-to guides for navigating the portal.
Search
Navigate to the magnifying glass icon to search for an existing client record using a client's unique ID, first, or last name. The magnifying glass is a global feature that will search your site’s database for a record. This is a necessary step before adding a new record to your portal.
¶ PORTAL FEATURES – Data Entry & Data Visualization
The main features available to IRT staff in the Portal can be categorized into three groups: Data entry, data visualization at the client level, and data visualization at the site level. Each of these features is described in more detail below. If you are looking for more information on how to use these features, visit How to Use the Portal.
¶ Data Entry
The main responsibility of IRT staff in the Portal is data entry. Without consistent and accurate data entry, the features that allow you to visualize and analyze that data won't be very useful to you.
¶ Before Creating a New Client Record
Before creating a new client record in the Portal, confirm this person does not have an existing record. Do this through the magnifying glass search tool and enter their first and/or last name.
¶ Creating a New Record
All data entry takes place in individual client records. To orient yourself to the specific data captured in the Portal, select Add New Client located in the bottom left corner of the home page.
Once you select this button, you will see a record open with tabs across the top that will capture information relevant to this individual. This includes basic information about the client, program details, their URICA assessments, and discharge follow-up information. These sections are covered in the content that follows, or you can select one to skip ahead.
¶ Basic Information and Demographics
¶ Demographics – all fields in this section are required
- Client ID- This field is assigned by the site staff. This datapoint may be edited later (for the purposes of the sites who have their agency-generated IDs available only when a client gets admitted to the program). This is a required field.
A small i beside “Client ID” says “Before creating a new Client ID, search for the client on the Home page using their First Name or Last Name to avoid duplicate entries.”
- First Name- This is a required field.
- Last Name- This is a required field.
- Date of Birth (DOB)- calendar function; This is a required field.
- Gender Identity- muti-select dropdown box; if an identity is not listed as an option please select “Option not listed” and specify the identity in the open textbox. This is a required field.
- Race and/or Ethnicity- multi-select dropdown box; if Race and/or Ethnicity is not listed as an option, select “Option not listed” and specify Race and/or Ethnicity in the open textbox. This is a required field.
- Age- This field is auto-calculated using the DOB and current date. This is a required field.
- Zipcode- It is associated with the residential address of a client. This is a required field.
¶ Education
Educational Status- Upon clicking the "Update Status" button, select the educational status from the dropdown list. Include the date the educational status was collected or updated. Select the "Save Changes" button.
If educational status changes, it can be updated. Include the date it changed.
¶ Emergency Contact(s)
Upon clicking the "Add Contact" button, the "Add Emergency Contact" box will pop up, prompting you to enter the information (i.e., "Name," "Relationship," "Phone Number," "Email Address"). Select the "Save" button.
¶ Protective and Risk factors
Protective and risk factors provide context and provide insight into contributors that may impact their experience in treatment, their substance use, and their overall health and recovery. These protective and risk factors may or may not be within a client's control.
Review the list carefully and select all that apply to the client by checking the appropriate boxes. A client’s protective and risk factors may be learned as they progress through the program, these factors can be updated in the portal when new ones are discovered.
Referral Eligibility
- Date Referral Received- This field should reflect the date a client referral was received. Use the format MM/DD/YYYY or choose the date from the displayed calendar. This is a required field.
- Referral Source- Select from the dropdown menu; please indicate the referral source- If the referral source is not listed as an option, select “Other” and specify the source. This is a required field.
Submit
After entering all the required information in the "Referral Eligibility" section, click the "Submit" button at the bottom of the screen. This will save the client's information.
Once you click "Submit", a confirmation message will appear stating "The form has been submitted".
To access this client's record in the future, navigate to the "Referred" section on the portal's homepage. Clicking the client's “ID” will open their record, where you can scroll to the bottom of the page and then enter additional details on the "Client Admission" section, such as "Date Referral Assessed for Admission" and "Referral Eligible for Admission".
¶ Client Admission
- Date Referral Assessed for Admission- This field allows you to enter the date when the client's referral was assessed for admission. Use the format MM/DD/YYYY or choose the date from the displayed calendar. This is a required field.
- Referral Eligible for Admission This dropdown menu lets you indicate whether the client's referral is eligible for admission. Select the appropriate option from the list (Yes/No). This is a required field.
If you select "No" in the "Referral Eligible for Admission" field, an additional text box appears where you can enter the “Reason Referral Not Eligible for Admission”. This is a required field.
If you select "Yes" in the "Referral Eligible for Admission" field, two new buttons - "Admit" and "Waitlist" - will appear at the bottom left of the screen.
Follow the steps under the “Admit Client” or “Waitlist Client” to depending on the action you are taking.
¶ Admiting or Waitlisting Clients
¶ Admit Client
To admit a client, click on the "Admit" button. An "Admit Client" box will appear on the screen and will prompt you to enter the following information.
- Date of Admission- This field allows you to enter the date when the client is admitted into the IRT program. Use the format MM/DD/YYYY or choose the date from the displayed calendar. This is a required field.
- Notes- This is an empty textbox to add any additional information related to the client's admission. This is a required field.
Once you have filled out the required information, click the "Admit Client" button to confirm the admission. If you wish to do it later, click the "Cancel" button.
Once you have filled out these fields, click the "Update" button to save the changes to the client's record.
After clicking the "Admit" button, the client's record will shift from the "Referred" tab to the "Admitted" tab on the homepage. This allows you to easily track and manage the admitted clients.
¶ Waitlist Client
If you wish to waitlist a client, click on the "Waitlist" button. A "Waitlist Client" box will appear on the screen and will prompt you to enter information.
- Waitlist Date- This field allows you to enter the date when the client is placed on the waitlist. Use the format MM/DD/YYYY or choose the date from the displayed calendar. This is a required field.
- Reason- This is an empty textbox to add any additional information related to the reason for waitlisting the client. This is a required field.
- Notes- This is an empty textbox to add any other notes or comments about the client's waitlist status. This is a required field.
Once you have filled out the required information, click the "Waitlist Client" button to confirm placing the client on the waitlist. If you wish to cancel the waitlist action, click the "Cancel" button.
After clicking the "Waitlist" button, the client's record will shift from the "Referred" tab to the "Waitlisted" tab on the homepage. This allows you to easily track and manage the waitlisted clients.
¶ Admit a waitlisted client:
- Locate the client's record under the "Waitlisted" tab on the homepage.
- Click on the client's ID to open their record.
- Scroll down to the bottom of the screen and you will see the "Admit" button.
- Click the "Admit" button. This will open the "Admit Client" window.
- Follow the steps under the “Admit Client” section of the guide.
Once you have filled out these fields, click the "Update" button to save the changes to the client's record.
After completing these steps, you will notice the client's record has now moved from the "Waitlisted" tab to the "Admitted" tab on the homepage.
¶ Program Details
¶ Enrollment Status
Enrollment Status shows the current status of the client (Referred/Admitted/Waitlisted/Discharged).
If you open the record of a client who is currently admitted to the program, you will see a "Discharge" button under the “Enrollment Status” section.
If you open the record of a client who has been previously discharged, you will see a "Readmit" button under the “Enrollment Status” section.
For more details on the steps to “Discharge” or “Readmit” a client, follow the sections “How to Discharge an Admitted Client” and “How to Readmit a Discharged Client” respectively.
¶ Enrollment History
This section provides a chronological view of the client's enrollment status over time, with the oldest events at the top and the most recent at the bottom. You can see the following details:
- Status- Indicates the client's current enrollment status (Referred, Admitted, Discharged)
- Date of Action- Shows the date when the status change occurred
- Last Date of Attendance- Displays the last date the client attended the program (for Discharged status)
- Reason for Action- Explains the reason for the status change (e.g., Referred, Admitted, Medical Discharge)
- Notes- Includes any additional comments or details about the status change
Few points to remember-
- History can be sorted by clicking the up and down arrows next to each column header.
- You can search the history by Status, Date of Action, Last Date of Attendance, or Reason for Action using the search bar at the top of the section.
- The history can be exported to Excel or PDF formats for further analysis if needed.
- You can navigate through multiple pages of enrollment history using the "Previous" and "Next" buttons.
Home passes
The "Home Passes" section allows you to keep a record of the dates and related notes when a client is issued a "Home Pass" to visit their home or family. This is a useful feature for tracking and managing a client's time away from the facility.
To add a new home pass entry, follow these steps:
- Click the "Add Pass" button under the "Home Passes" section. A “Home Pass Log” window will popup on the screen.
- In the "Date" field, enter the date when the home pass was issued.
- In the "Notes" field, provide any relevant information or details about the home pass, such as the duration, purpose, or any other important notes.
- Once you've filled in the necessary information, click the "Add Pass" button to save the entry. Click “Cancel” to cancel the entry.
The "Home Passes" section will now display a log of all the home pass dates and their corresponding notes.
¶ Psychiatric care
The "Psychiatric Care" section allows you to keep a record of the dates and related notes when a client is given Psychiatric Care. Hovering over the small “i” under the section header will give you the exact indication on when to log the “Psychiatric Care”.
To add a psychiatric care entry, follow these steps:
- Click the "Log Psychiatric Care" button under the "Psychiatric Care" section. A “Psychiatric Care Log” window will pop up on the screen.
- In the "Date" field, enter the date when the psychiatric care was provided to the client.
- In the "Notes" field, provide any relevant information or details about the care received.
- Once you've filled in the necessary information, click the "Save Changes" button to save the entry. Click “Cancel” to cancel the entry.
The "Psychiatric Care" section will now display a log of all the psychiatric care dates and their corresponding notes.
¶ Medical Care
The "Medical Care" section allows you to keep a record of the dates and related notes when a client is given Medical Care. Hovering over the small “i” under the section header will give you the exact indication on when to log the “Medical Care”.
To add a medical care entry, follow these steps:
- Click the "Log Medical Care" button under the "Medical Care" section. A “Medical Care Log” window will pop up on the screen.
- In the "Date" field, enter the date when the medical care was provided to the client.
- In the "Notes" field, provide any relevant information or details about the care received.
- Once you've filled in the necessary information, click the "Save Changes" button to save the entry. Click “Cancel” to cancel the entry.
¶ Save Form
To save all the changes made under the "Program Details" tab for a client, click the "Save Form" button
¶ URICA Assessments
The URICA assessment is used to evaluate a client's readiness for change across different stages of the recovery process at intake, and to assess their action and maintenance sub-scores at reassessment and discharge.
The "URICA Assessments" landing page holds the history of the client's URICA (University of Rhode Island Change Assessment) assessments entered to date allowing you to view the client's scores over time. The data can be sorted by clicking on the column headers, and you can search for specific assessment entries using the search bar at the top of the section.
The key information displayed in this section includes:
- Date- The date when the URICA assessment was conducted.
- Type- intake, follow-up, or discharge.
- Readiness Score- A score that indicates the client's overall readiness for change.
- 8 or lower – pre-contemplators
- 8-11 – contemplators
- 11-14 – preparators into action takers
- Action Score- A score that reflects the client's stage of change and their willingness to take action.
- A higher action score indicates higher agreement with attitudes toward changing the behavior or problem.
- Maintenance Score- A score that measures the client's struggle to maintain changes.
- A higher action score (closer to 5) indicates the person is struggling to maintain the change in attitude toward the behavior or problem. Conversely, a lower score indicates less struggle.
- Last Update- The date when the assessment data was last updated.
¶ Add URICA Assessment
Navigate to the “URICA Assessments” tab within the client's record. Click the "Add Assessment" button at the bottom left of the URICA Assessments section. This will open the "URICA Assessment" window, which displays the client's ID at the top left.
Select the assessment type (intake, reassessment, or discharge) and complete the remaining fields.
- Assessment Type- It is a dropdown box. Select the appropriate option based on when the assessment was conducted - Intake, Reassessment, or Discharge. This is a required field.
- Date of Intake- It auto-populates the date when the client was admitted to the program.
- Date of Assessment- Select the date when the URICA assessment was conducted. This is a required field.
- Domain Key- This section provides a legend for interpreting the URICA assessment scores, with 1 representing "Strongly disagree" and 5 representing "Strongly agree."
¶ URICA at intake
For URICA intake assessments, the client will respond to 24 questions that are used to determine their ‘readiness for change’ score.
- Select the appropriate response using the “Domain Key” for each question with 1 indicating strongly disagree to 5 indicating strongly agree. All 24 questions are required.
Once you have filled out all the necessary information, click the "Save" button to record the URICA Assessment. You will see the client’s readiness score at the bottom.
You can also click "Cancel/Delete" to discard the assessment or "Back" to return to the previous screen.
Note- You can also find a “Download” button at the top right of the screen. By clicking the "Download" button, you can choose to export the assessment data as a PDF document.
¶ URICA reassessment
For URICA reassessment, choose the “Reassessment” option from the “Assessment Type” dropdown.
- “Date of Intake” will automatically populate with the date the client was admitted to the program.
- Enter the date when the URICA Assessment was conducted under the “Date of Assessment”
- You will notice that only a subset of the 24 URICA questions are asked at reassessment (Q2, 4, 8, 10, 11, 12, 15, 18, 20, 21, 23 & 24).
- Select the most appropriate response to each question using the domain key for each statement.
- The system automatically calculates the “Action Sub-score” and “Maintenance Sub-score".
- Click the “Save” button at the bottom of the form once all the fields are filled out.
¶ URICA at Discharge
For URICA at discharge, choose the “Discharge” option from the “Assessment Type” dropdown. Enter the remaining fields.
- “Date of Intake” will automatically populate with the date the client was admitted to the program.
- Enter the date when the URICA Assessment was conducted under the “Date of Assessment”
- You will notice that only a subset of the 24 URICA questions are asked at reassessment (Q2, 4, 8, 10, 11, 12, 15, 18, 20, 21, 23 & 24).
- Select the most appropriate response to each question using the domain key for each statement.
- The system automatically calculates the “Action Sub-score” and “Maintenance Sub-score".
- Click the “Save” button at the bottom of the form once all the fields are filled out.
¶ Discharge Follow-Ups
To add a Discharge Follow-up for a client, navigate to the “Discharge Follow-ups" tab of the client record and click on the “Add Follow-up" button at the bottom left of the screen.
A “Discharge Follow-up" window will pop up. Complete the following fields:
- Date of Follow-up- Select the date when the follow-up was conducted. This is a required field. This is a required field.
- Who did you speak with? Select the individual contacted during the follow-up from the dropdown menu. This is a required field.
- Notes- Empty textbox; add any relevant details about the conversations/outcomes in this field. This is a required field.
Once all fields are completed, click “Save” to record the follow-up.
¶ Data Visualization
FORTHCOMING: please stay tuned for information about the Portal’s Dashboard section.
¶ HOW TO USE PORTAL
¶ How to access client data
All data entry you perform in the Portal will take place within individual client records. Therefore, you can access a client’s record by clicking on a client’s record. To search for a client record, click on the magnifying glass icon in the upper right-hand corner of the home page and type the youth’s Youth ID, first, or last name. Unlike the search tool within the enrollment status tabs, a search for a youth using the magnifying glass icon will return a youth record irrespective of their current enrollment status.
¶ How to enter data
When you are ready to begin entering client data this section will walk you through the steps of creating a new record. This starts with entering basic information and referral data. From there, you have the option to admit the client or waitlist the client when relevant.
¶ How to Add a New Referral
At the bottom of the client list, select Add New Client button:
Complete the Basic Information and Demographics tab and then click Submit button at the bottom of the screen:
Once submitted, navigate to the Home page to find the saved client information under the “Referred” tab.
¶ Enter Admission Eligibility of a Referred Client
Enter the eligibility for admission data. If you are creating a new client record, this will be at the bottom of that page. Or, if you already created a record for a referral and are returning to update the record with eligibility data, navigate to the referral tab of the homepage and select the client record. Enter the required data fields at the bottom of the page.
If client is eligible for admission, you can go ahead and admit them if they are being admitted into the program, waitlist them, or select the update button to keep their record as eligible without admission and without waitlisting.
If the client is not eligible, you will be prompted to enter a reason they were determined ineligible.
Refer to the section and follow the steps under the “Referral Eligibility” of the guide if you need more help.
¶ How to Admit a Referred Client
If the referral is eligible for admission, you will have the option to admit them using the “Admit” button and completing the necessary fields. Please refer to the section and follow the steps under the “Admit Client” of the guide. If they are not admitted into the program, keep them as a referral.
¶ How to Waitlist a Referred Client
If the referral is eligible for admission but there is no vacancy or it requires you to place them on a waitlist for any other reason, you have the option to select the “Waitlist” button and complete the necessary fields. Please refer to the section and follow the steps under the “Waitlist Client” of the guide if you need more help.
¶ How to Admit a Waitlisted Client
For admitting a waitlisted client, you’ll select the client record from the Waitlist tab of the homepage. From there you will have the option at the bottom to admit them using the “Admit” button. Please refer to the section and follow the steps under the “Admit a Waitlisted client” of the guide for more help.
¶ How to Discharge an Admitted client
Navigate to the “Admitted” tab or “All Clients” tab, find the client you want to discharge. Select their client “ID” which will take you to their information. Navigate to the Tab labeled “Program Details”, under the “Enrollment Status” header, you will find the “Discharge” button.
Click the “Discharge” button and input the information prompted (i.e., “Date of Discharge”, “Last Date of Attendance”, “Reason for Discharge”, “Educational Status” (at the time of discharge) and “Notes”), when finished select “Discharge Client”. Click “Cancel” button to stop the action. Note that all these fields are required.
¶ How to Readmit a Discharged Client
Navigate to the “Discharged” tab or “All Clients” tab, and find the client you want to readmit. Select their client “ID” which will take you to their information. Navigate to the Tab labeled “Program Details”, under the “Enrollment Status” header, you will find the “Readmit” button.
Click the “Readmit” button and input the information prompted (i.e., “Date of Readmittance”, “Reason for Readmittance” and “Notes”), when finished select “Readmit Client”. Click “Cancel” button to stop the action. Note that all these fields are required.
¶ How to use the dashboard
The dashboard is under construction. Please stay tuned for more information and guidance when it is available online.
¶ How often should I enter data?
You should enter data into the portal regularly to ensure accurate tracking of all client records. This includes clients who have been referred, admitted, waitlisted, discharged, or readmitted. Use the portal to record discharge follow-up, URICA Assessments, view dashboards, report incidents, or seek help when needed.
¶ Help and troubleshooting
¶ How to request help
If you need help or technical assistance that cannot be addressed with the how-to guides, you can submit a ticket to Research Solutions for help. Find and select the “Help” button in the toolbar and the top of the webpage. From help select “Report an Issue”. Once selected a window will pop up to submit a help ticket to Research Solutions.
¶ How to change your password
To reset your password, go to https://rsaccounts.rs.gsu.edu/login:
Select the “Forgot your password?” link:
In the pop-up you have two choices based on your account type:
Undert he "External to GSU?" section enter your site staff email associated with your account and select the "Send password reset email" button.
An email will be sent to this email address with a link to reset your password.
In the email sent to you, select the "click here" link to reset your password. You will be directed to the Account Management system.
In the Password Reset Request form, enter your new password and confirm the new password.
Select “Submit” button.
After you submit your new password, a confirmation email will be sent to you confirming the password has been updated.
¶ How to deactivate a user account
To deactivate an account, send a request via email to Research Solutions at researchsolutions@gsu.edu with the name and username for the account.
The team will manually deactivate the account and respond via email when the account has been successfully deactivated.